Return Policy

RETURN POLICY
To be eligible for a return of an unsatisfactory item it must be unused, in the original packaging, and in the same condition that you received it. To complete your return, we require proof of purchase.
Please do not send your purchase back to the manufacturer. Do note that return postage fees will not be covered by us. We recommend emailing support@thecalmingeffects.com for full order return inquiries.

RETURN SHIPPING
You will be responsible for any shipping costs associated with returning the item. If you are shipping an item over $30, you should consider using a track-able shipping service or purchasing shipping insurance. We do not guarantee that we will receive your returned item.

REFUND POLICY
We offer a 100% money back guarantee on all items defective on delivery and orders undelivered within 60 days. Please contact support@thecalmingeffects.com for more information on your refund request. If your order arrived damaged please attach detailed photos of the damage with your inquiry.
All refunds requests must be submitted within 7 days of delivery. We cannot provide a refund or exchange on any inquiries submitted after the 7 day window.

REFUNDS (IF APPLICABLE)
If your refund request is approved, it will be processed and a credit will automatically be applied to your credit card or original method of payment. Typically within 5-7 working days.

LATE OR MISSING REFUNDS (IF APPLICABLE)
If your refund has not been been received within 10 business days you should contact your provider (bank, paypal, credit card issuer, etc). If they are unable to locate the return then contact us at support@thecalmingeffects.com.

ORDER CANCELLATION POLICY
Order cancellations must be submitted within 12 hours of order placement to guarantee a successful cancellation. To submit an order cancellation request please contact us at support@thecalmingeffects.com. If the order cancellation request is submitted after the 12 hour window you will need to wait until the product arrives and then follow the return policy listed above.